When a Firm Is Trying to Match Customer Expectations with Actual

question 83

Multiple Choice

When a firm is trying to match customer expectations with actual service through research, it is attempting to reduce the:

• A)knowledge gap.
• B)standards gap.
• C)delivery gap.
• D)communication gap.
• E)time gap.

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Definitions:

Comprehensive Services

A broad range of support services provided to meet varied needs, often in a community or educational setting.

Head Start Program

The Head Start Program is a federal initiative in the United States that provides early childhood education, health, nutrition, and parent involvement services to low-income children and families.

Low-income Families

Households with financial resources significantly below the average, often resulting in economic hardship.

Transitional Kindergarten

An educational program serving as a bridge between preschool and kindergarten for children who are not yet old enough to enroll in kindergarten.