Skyline Aviation Is Unable to Gain the Trust of Its

question 4

Multiple Choice

Skyline Aviation is unable to gain the trust of its customers because its ground operations staff is inefficient and discourteous when handling customer queries during service failures.The customers of this airlines are likely to rate it below the zone of tolerance in which dimension?

• A)Assurance
• B)Durability
• C)Reliability
• D)Tangibles
• E)Accuracy

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Definitions:

Time Picker

A graphical user interface control that allows users to input or select a specific time from a displayed time range.

Content Control

Features in document and web content management systems that allow the creation, modification, grouping, and locking of specific content areas for controlled editing and input.

Repeating Section

A part of a document or form that can be duplicated by the user as needed, allowing for the insertion of variable numbers of datasets or information sets.

Content Control

Tools or features in word processors and other applications that allow users to manage and manipulate sections of content such as text, images, and other embedded elements.