Martin Works at the Customer Support Division of an Electronics

question 23

Multiple Choice

Martin works at the customer support division of an electronics company.He gets disheartened whenever he is abused by a customer who is unhappy with his service or response.Martin's manager understands his situation and supports him in his attempt to satisfy such customers.Which of the following methods is the manager using to help in reducing the delivery gap?

• A)Using technology
• B)Providing support
• C)Achieving service goals through training
• D)Understanding customer expectations through research
• E)Committing to service quality

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Definitions:

Main Method

The entry point of a program in languages like Java, defined as a static method that takes an array of strings as an argument.

Class Definition

A class definition in programming is a blueprint from which individual objects are created, outlining their behaviors and states.

String Class

A class in many programming languages that represents sequences of characters and provides methods for string manipulation.

White Space

Blank areas in text or code that are not visible characters, used to separate symbols in programming languages for readability.