In a Service Failure Situation, the Representative Must Listen to the Customer

question 85

True/False

In a service failure situation, the representative must listen to the customer and offer him what seems to be a fair solution from the company's perspective.

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Definitions:

Color Receptors

Specialized cells in the retina of the eye, called cones, that are sensitive to different wavelengths of light, enabling color vision.

Hermann Von Helmholtz

A German physicist and physician known for his contributions to the understanding of the conservation of energy, optics, and acoustics.

Thomas Young

A British polymath known for his contributions to the fields of vision, light, solid mechanics, energy, physiology, and language.

Ganglion Cell

Ganglion cell refers to a type of neuron located in the retina that receives visual information from photoreceptors via bipolar cells and transmits it to the brain through the optic nerve.