Use the Five Service Quality Dimensions and Explain How Air

question 47

Essay

Use the five service quality dimensions and explain how Air Canada can offer a high quality service.

---

Definitions:

Skewed Distribution

A type of distribution in which data points are not symmetrically distributed around the mean, typically tilting to the left (negatively skewed) or to the right (positively skewed).

Deviations

Differences between observed values and the average of those values, indicating the spread of a dataset.

Observations

Data collected or measured from a study or experiment, representing individual points of information gathered.

Average Score

The term "average score" refers to the mean score obtained by dividing the total sum of all scores by the number of scores.