Which of the Following Characteristics of Services Is Most Likely

question 78

Multiple Choice

Which of the following characteristics of services is most likely to be reduced through training and standardization?

• A)Intangibility
• B)Inconsistency
• C)Perishability
• D)Durability
• E)Inseparability

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Definitions:

Advocating

Advocating involves actively supporting or recommending a particular cause, policy, or idea, often employed by individuals or groups to sway public opinion or policy decisions in their favor.

Two-Way Communication

A method of exchange where information is sent and feedback is received, allowing for interactive dialogue.

Corporate Social Responsibility

The voluntary commitment by businesses to include ethical, social, and environmental considerations in their operations and interactions with stakeholders.

Business Activities

The various actions and tasks companies undertake, such as sales, marketing, manufacturing, and management, to operate and achieve their objectives.