Customers' Perceptions of How Well a Service Meets or Exceeds

question 88

Multiple Choice

Customers' perceptions of how well a service meets or exceeds their expectations is referred to as:

• A)the service gap.
• B)the service recovery.
• C)the service quality.
• D)distributive fairness.
• E)procedural fairness.

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Definitions:

Eating Disorders

Mental disorders characterized by abnormal or disturbed eating habits which negatively affect a person's health and well-being.

Neuroscience Perspective

An approach in psychology that examines mental and psychological functions based on their biological processes, especially focusing on the role of the nervous system.

Physical Properties

Characteristics of matter that can be observed or measured without changing its composition, such as density, color, or boiling point.

Brain Influence

The impact that the brain has on directing behavior, decision-making, and cognitive functions.