Skyline Aviation Is Unable to Gain the Trust of Its

question 4

Multiple Choice

Skyline Aviation is unable to gain the trust of its customers because its ground operations staff is inefficient and discourteous when handling customer queries during service failures.The customers of this airlines are likely to rate it below the zone of tolerance in which dimension?

• A)Assurance
• B)Durability
• C)Reliability
• D)Tangibles
• E)Accuracy

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Definitions:

Legal Rights

Legal rights refer to the entitlements and freedoms granted to individuals by the law.

Infant Mortality Rates

The statistical measure indicating the number of deaths of infants under one year old per 1,000 live births in a given year.

Structured Society

A society that is organized and governed by established laws, rules, and norms creating a systematic order.

Middle-Class

A social class commonly defined by moderate levels of wealth, education, and professional occupation, situated between the working class and the upper class.