What Are Customers'' Expectation Based On

question 36

Multiple Choice

What are customers'' expectation based on?

• A)Perception and experiences
• B)Knowledge and perception
• C)Experiences and knowledge
• D)Attitude and perception
• E)Knowledge and attitude

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Definitions:

Geography

The study of places and the relationships between people and their environments.

Seniority

The concept of giving priority or preference to individuals based on the length of time they have been employed or involved in an organization.

Charisma

A special charm or allure that inspires allegiance; an amalgam of inspirational traits or qualities of the leader, such as optimism, sense of adventure, and commitment to a cause.

Charisma

A personal quality that gives an individual influence or authority over large numbers of people, often resulting in a strong, almost magnetic, personal appeal.