Most Customers Allotted a High Importance Score for the Reliability

question 10

Multiple Choice

Most customers allotted a high importance score for the reliability dimension.This shows that most of the customers give importance to:

• A)the willingness of the employees to provide a prompt service.
• B)the knowledge and the courtesy shown by the employees.
• C)the care and attention provided to them by the employees.
• D)the ability of the employees to provide service accurately.
• E)the appearance of the hotel and its employees.

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Definitions:

Volume Variance

The difference between the budgeted volume of production or sales and the actual volume, impacting costs or revenue.

Flexible Budget

A budget that adjusts or flexes with changes in volume or activity levels, providing a more useful tool for performance evaluation compared to a static budget.

Cost Behavior

The study of how specific costs change in relation to changes in the levels of activity within a company, typically categorized into fixed, variable, and mixed costs.