In a Service Failure Situation, Some Customers Just Needs to Be

question 127

True/False

In a service failure situation, some customers just needs to be heard.

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Definitions:

Environment

The surrounding physical, biological, and socioeconomic conditions and factors that influence the growth, development, and survival of organisms and human communities.

Personality

A set of emotional, attitudinal, and behavioral response patterns of an individual, distinguishing one person from another.

Norms

Unwritten rules and standards that govern the behavior of individuals within a group or society, guiding what is considered acceptable or unacceptable.

Sherif

Muzafer Sherif, a social psychologist known for his work on norm formation, social conformity, and the Robbers Cave Experiment.