Brenda, a Manager at a Hotel, Is Trying to Solve

question 104

Essay

Brenda, a manager at a hotel, is trying to solve a complaint from one of the customers who is made to wait for a long time to check into his room.How can Brenda find a fair solution to this service failure?

---

Definitions:

Evolution

The process through which populations of organisms change over generations, driven by mechanisms such as natural selection and genetic drift.

Chordate

A member of a diverse phylum of animals that includes the vertebrates, lancelets, and tunicates. As embryos, chordates all have a notochord (a hollow nerve cord), pharyngeal gill slits, and a post-anal tail. Many present-day chordates lose or modify these structures as they develop into adults.

Adult Organism

An organism that has reached its full developmental or mature stage, especially in terms of reproductive capacity.

Structure

The arrangement or organization of parts to form an organism, system, or object, often determining its function and properties.