Which of the Following Statements Best Defines Postpurchase Dissonance

question 12

Multiple Choice

Which of the following statements best defines postpurchase dissonance?

• A)It refers to an internal conflict that arises from an inconsistency between two beliefs, or between beliefs and behaviour.
• B)It refers to a buying decision made by customers on the spot when they see the merchandise.
• C)It refers to a purchase decision process in which consumers engage with little conscious effort.
• D)It refers to a purchase decision process during which consumers devote, at most, a moderate amount of effort and time.
• E)It refers to a purchase decision process during which consumers devote considerable time and effort to analyzing alternatives.

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Definitions:

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