Anna Bought a Laptop from Cosmo-Z Electronics, Inc

question 80

Multiple Choice

Anna bought a laptop from Cosmo-Z Electronics, Inc.While working one day, the laptop suddenly crashed.Despite Anna's best efforts, she could not reboot it.She made a visit to the service centre, but they refused to check her laptop, saying that they did not have the requisite expertise.The centre also refused to make any alternative arrangements.Anna then decided to post her problems on Facebook to advise people not to buy computers from that company.This postpurchase review is an example of:

• A)affective components of attitude.
• B)nano-campaigning.
• C)limited problem solving.
• D)social risk.
• E)negative word-of-mouth.

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Definitions:

Commercial Loans

Commercial loans are debt-based funding agreements between businesses and financial institutions, used primarily for business purposes.

Truth In Lending Act

Legislation at the national level that facilitates educated decisions about consumer credit use by demanding information on its terms and fees be made available.

Unauthorized Use

The use of property, resources, or confidential information without permission from the rightful owner or authority.

Maximum Liability

The highest amount for which a party can be held financially responsible under a contract or legal agreement.