At Some Point in Your Life You May Have Been

question 121

Multiple Choice

At some point in your life you may have been a little discouraged and had someone tell you, "Smile, it will make you feel better." Such a statement reflects the concept and research behind the ____.

• A) Cannon-Bard theory
• B) cognitive-mediational theory
• C) Schachter-Singer theory
• D) facial feedback hypothesis

---

Definitions:

Empathy

The ability to understand and share the feelings of another, key in building meaningful relationships and effective communication.

Feedback

Information or criticism about a prior action or behavior from an individual, which is used as a basis for improvement.

Customer Needs

The requirements or desires that consumers have which drive them to purchase products or services to fulfill these needs.

Listening Level

The degree or depth of attention one gives to a speaker; it can vary from passive hearing to active, engaged listening.