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-Alexander the Great
Internal Failure Costs
Costs that are incurred as a result of identifying defective products before they are shipped to customers.
External Failure Costs
Costs that occur after a product has been delivered to the customer and a defect has been found, including returns, repairs, and warranty claims.
Incentive Compensation
A form of payment designed to motivate and reward employees beyond their regular pay, based on their performance.
Balanced Scorecard Performance Measures
A strategic planning and management system used to align business activities to the vision and strategy of the organization, improve internal and external communications, and monitor organization performance against strategic goals.