Psychologists Who Study Attitude-Behavior Consistency Point Out That ____

question 126

Multiple Choice

Psychologists who study attitude-behavior consistency point out that ____.

• A) men and women show great differences in this area
• B) people often engage in behaviors that go against their attitudes
• C) children show inconsistency between their attitudes and behaviors, but adults rarely do
• D) people rarely behave inconsistently with their attitudes

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Definitions:

Negative Word of Mouth

The act of consumers sharing unfavorable opinions or experiences about a product, service, or brand with others, which can potentially harm the business's reputation.

Service Failures

Situations in which a business fails to meet customer expectations in the delivery of its services, leading to dissatisfaction and potential loss of trust.

Emotional Customers

Consumers who base their purchasing decisions primarily on their emotions or feelings towards a product, brand, or experience.

Flight Cancellation Desks

Facilities or counters at airports where travelers can get assistance and make alternative arrangements when their flights are cancelled.