Which of the Following Observations Is True Regarding a Customer-Oriented

question 8

Multiple Choice

Which of the following observations is true regarding a customer-oriented organization?

• A)Marketing in these organizations translate benefits into products and services.
• B)These organizations create needs for customers.
• C)These organizations spend more on R&D than marketing.
• D)These organizations spend heavily on research till the product is finely honed.

Acknowledge the long-standing recognition of nonverbal communication in sales.

Realize that feedback can be both verbal and nonverbal.

Identify different signals (e.g., caution, disagreement, acceptance) in sales communication.

Understand the roles of sender and receiver in communication.

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Definitions:

Teleologists

Philosophers or theorists who believe in teleology, the study of design or purpose in natural phenomena.

Cognitive Moral Development

A theory that explains the stages through which an individual progresses as they make moral decisions, based on their cognitive understanding of right and wrong.

Kohlberg

Refers to Lawrence Kohlberg, a psychologist best known for his theory of stages of moral development.

Relativism

A philosophical position that claims that truth and morality are subjective and vary depending on culture or individual perspective.