Recent Research Suggests There May Be a Weak Association Between

question 43

Multiple Choice

Recent research suggests there may be a weak association between personality characteristics and ____ cancer.

• A) breast
• B) colon
• C) prostate
• D) lung

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Definitions:

Empathy

The ability to understand and share the feelings of another, essential in building effective interpersonal relationships and crucial in service-oriented industries for understanding customer needs.

Tangibles

Physical items or goods that can be seen, touched, and possessed, as opposed to services or digital products.

Knowledge Gap

A type of service gap; reflects the difference between customers’ expectations and the firm’s perception of those expectations.

Service Standards

Benchmarks for the quality of customer service that organizations aim to meet or exceed in their operations.