"If You Do Not Satisfy the Customer the First Time,you

question 9

Multiple Choice

"If you do not satisfy the customer the first time,you may not get a second chance." Identify this customer service principle.

• A)great service is measured by customer satisfaction
• B)service is the backbone of any business
• C)compensation plans determine behavior
• D)sales and service departments are complementary

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Definitions:

Electric Fan

A fan powered by electricity, used in various applications including cooling systems in vehicles, computers, and as a household appliance for air circulation.

Trapped Air

Air that has become confined within a system or component, often causing operational inefficiency or malfunction.

Cooling System

The system that removes excess heat from an engine and provides heat for the passenger compartment. Components include the coolant, radiator, radiator cap, radiator fan, water jackets, thermostat, hoses, and heater core.

Vacuum Diaphragm

A component in various automotive systems that uses vacuum pressure to actuate or move parts.