Identify the Customer Who Is Most Likely to Spread Negative

question 74

Multiple Choice

Identify the customer who is most likely to spread negative word of mouth about your products.

• A)Apostle
• B)Mercenary
• C)Laggard
• D)Terrorist

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Definitions:

Prognosis

The forecast of how a situation (including an illness) will improve or fail to improve in the future.

Cognitive Symptoms

Symptoms that impact mental processes such as memory, attention, decision-making, and problem-solving.

Schizophrenia

A long-term mental disorder involving a breakdown in the relation between thought, emotion, and behavior, leading to faulty perception and inappropriate actions and feelings.

Selective Attention

The cognitive process of focusing on a specific aspect of information while ignoring other perceivable information.