The Key to Using Customer Service to Develop Long-Term Relationships

question 56

Multiple Choice

The key to using customer service to develop long-term relationships is:

• A)to provide services for free to all customers.
• B)to view service as a way of differentiating your product.
• C)to provide service only to loyal customers.
• D)to make sure that your service is similar to that provided by the competitors.

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Definitions:

Reasonable Accommodations

Adjustments or modifications provided by an employer to enable employees with disabilities to perform their job functions.

Americans with Disabilities Act

A civil rights law that prohibits discrimination against individuals with disabilities in all areas of public life, including jobs, schools, transportation, and all public and private places open to the general public.

Employer

An individual or organization that hires and pays others to perform services or work as part of a team or company.

Family and Medical Leave Act

A U.S. federal law that provides employees with unpaid, job-protected leave for certain family and medical reasons.