When Service Recovery Is Necessary,customers Are

question 49

Multiple Choice

When service recovery is necessary,customers are:

• A)happy.
• B)loyal.
• C)satisfied.
• D)unhappy.

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Definitions:

Law Library of Congress

The largest law library in the world, providing an extensive collection of legal resources and legislative documents to the U.S. Congress and public.

Laws Passed by Congress

Laws passed by Congress are statutes enacted at the federal level in the United States, following approval by both houses and the President.

Internet Connection

A digital link that allows computers and other devices to access the Internet and exchange data.

Online Legal Research

Online legal research involves using internet resources and databases to find legal documents, laws, case studies, and other legal information.