Reliability Is the Ability of a Service Provider to Perform

question 13

True/False

Reliability is the ability of a service provider to perform the service dependably and accurately.

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Definitions:

Organizational Commitment

The emotional attachment, identification, and involvement an employee has with their organization, influencing their willingness to continue working there.

Job Satisfaction

A positive emotional state resulting from the appraisal of one's job or job experiences, typically influenced by various factors like work environment, compensation, and personal values.

Job Descriptive Index

A standardized survey instrument used primarily to measure employee job satisfaction in various domains.

Job Satisfaction

The level of contentment employees feel about their work, which can affect their performance and commitment.