Onstage Contact Points Refer to Contact Points That Are Observable

question 29

True/False

Onstage contact points refer to contact points that are observable to the customer.

---

Definitions:

SAD

Seasonal Affective Disorder, a type of depression that occurs at the same time every year, usually in winter.

Fears and Anxieties

Psychological conditions characterized by intense feelings of dread or apprehension often due to perceived threats or vulnerabilities.

Aggressive Behaviour

Actions intended to harm or cause damage to another individual either physically or psychologically.

Gestalt Therapy

A form of psychotherapy focusing on self-awareness and understanding the present context through the holistic connection between an individual and their environment.