Which of the Following Dimensions Refers to the Ability to Perform

question 63

Multiple Choice

Which of the following dimensions refers to the ability to perform the service dependably and accurately?

• A)reliability
• B)responsiveness
• C)assurance
• D)empathy

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Definitions:

Break-even Point

The level of production or sales volume at which total revenues equal total costs, resulting in no net profit or loss.

Variable Expense

Costs that vary in relation to a company's operations.

Contribution Margin Ratio

A financial performance metric that measures the additional profit generated for each dollar of sales after variable costs are subtracted.

CVP Graph

A visual representation of the Cost-Volume-Profit analysis, illustrating the relationship between a company's costs, sales volume, and profits.