Negative Gaps in Perceived Service Quality Can Be Remedied By

question 97

Multiple Choice

Negative gaps in perceived service quality can be remedied by:

• A)lowering customer expectations.
• B)creating zero-value products.
• C)increasing the price.
• D)reducing the service quality.

---

Definitions:

Understated Inventory

A situation where the inventory's book value is reported lower than its actual value, potentially affecting financial statements adversely.

Inventory Turnover Ratio

A financial metric indicating the number of times a company's inventory is sold and replaced over a specific period.

Average Days

A term that could refer to various average time periods calculated in business contexts, such as average days in inventory, but needs more specificity to define accurately.

Annual Report

A comprehensive document detailing a company's activities and financial performance throughout a given year.