Which of the Following Is a Disadvantage Associated with Positive

question 75

Multiple Choice

Which of the following is a disadvantage associated with positive gaps in perceived service quality?

• A)customers' expectations adapt over time
• B)results in short-term dissatisfaction
• C)results in increased costs for the company
• D)causes employee dissatisfaction

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Definitions:

Pneumatic Circuit Control

A system that uses compressed air to activate and control the movement of mechanical devices.

Drive Axle Wheel Lock

A safety mechanism that prevents the drive axle wheels from rotating, typically used in vehicles to ensure stability when parked.

Trailer Jackknife

Trailer jackknife refers to a dangerous situation where a trailer skews to form a sharp angle with the vehicle towing it, often due to sudden swerving or braking.

2S/2M Tractor ABS

A specific type of Anti-lock Braking System configuration for semi-trailers, with two sensors and two modulators designed to prevent wheel lockup during braking.