Which of the Following Is Not Included in the LARA

question 33

Multiple Choice

Which of the following is not included in the LARA framework that is used as part of a company's service recovery?

• A)Listen to customer conversations.
• B)Act on the company's needs.
• C)Act on customers' conversations.
• D)Relate information to the company's existing information.
• E)Analyze customer conversations.

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Definitions:

Mutations

Changes in the DNA sequence of a cell's genome, which can lead to variations in physical traits or affect the way an organism develops or functions.

DNA

Deoxyribonucleic acid, a molecule that carries the genetic instructions used in the growth, development, functioning, and reproduction of all known living organisms.

Ultraviolet Radiation

A form of electromagnetic radiation with a wavelength shorter than that of visible light but longer than X-rays, which can have effects on the skin such as tanning or burning.

Rod-Shaped

Describing an object or organism that has a long, slender form, similar to a rod or stick.