Which of the Following Completes the Sentence,'______ Embraces Software and Processes

question 55

Multiple Choice

Which of the following completes the sentence,'______ embraces software and processes that include the collective intelligence of a firm's customers to more finely tune the offer and build intimacy between an organization and its customers.'?

• A)Data mining.
• B)Social CRM.
• C)Algorithmic marketing.
• D)Service recovery.
• E)Data warehousing.

Understand the use and characteristics of algorithms and heuristics in problem-solving.

Recognize the role of mental images and schemas in understanding concepts and solving problems.

Identify and explain the effects of biases such as confirmation bias and functional fixedness on decision-making and problem-solving.

Describe the processes involved in creative thinking and problem-solving, including the roles of divergent and convergent thinking.

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Definitions:

Living in Poverty

The state of having insufficient financial resources to meet the basic needs of life such as food, clothing, and shelter.

Draeptomania

A pseudoscientific term coined in the 19th century by American physician Samuel A. Cartwright, suggesting that the desire of enslaved Africans to escape captivity was a form of mental illness.

Blacks

Refers to people of African descent or individuals characterized by dark skin complexion.

Physician

A professional who practices medicine, which involves promoting, maintaining, or restoring health through the study, diagnosis, prognosis, and treatment of disease, injury, and other physical and mental impairments.