Which of the Five Steps to Consumer Decision Making 'May

question 29

Multiple Choice

Which of the five steps to consumer decision making 'may be triggered by discovering information about a product on social media,whether by user comments,influencer content,or advertising'?

• A)Problem recognition.
• B)Information search.
• C)Alternative evaluation.
• D)Purchase.
• E)Post-purchase evaluation.

Distinguish between different third-party intervention styles and their impacts on dispute resolution.

Understand how the anticipatory effects of arbitration influence negotiator behavior and outcomes.

Recognize the importance of third-party expertise in advisory ADR to resolve disputes.

Acknowledge the roles of emotions, perceptions, and negotiation protocol in seeking third-party involvement.

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Definitions:

Physiological Responses

The body's automatic reactions to a stimulus, including changes in heart rate, breathing rate, and other bodily functions.

Expressive Reactions

Emotional responses to stimuli or events that are outwardly displayed and observable by others.

Schachter's Two-Factor Theory

A psychological theory proposing that emotion is experienced through a combination of physiological arousal and a cognitive label applied to explain the arousal.

Autonomic Arousal

The activation of the autonomic nervous system, which can result in physiological changes like increased heart rate or sweating, often in response to stress or perceived threats.