Phone Skills Include

question 10

Multiple Choice

Phone skills include:

• A)speaking indirectly into the receiver, keeping your mouth 5 to 6 inches away.
• B)speaking quickly, because time is money and the patient is aware of that fact.
• C)using the caller's name in the conversation and giving him or her complete attention.
• D)always allowing the person receiving the call to hang up first.

Understand the components and implications of Baldwin and Ford's model.

Recognize the importance of collaborative climate in successful training transfer.

Utilize tools like the Learning Transfer System Inventory for evaluating training transfer.

Understand the importance of readiness to learn, trainability, and motivation in training transfer.

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Definitions:

Phenothiazines

A class of antipsychotic drugs used to treat mental disorders such as schizophrenia, often affecting the neurotransmitter dopamine.

Antipsychotic Drugs

Medications used to treat symptoms of psychotic disorders, such as schizophrenia or bipolar disorder, by altering brain chemistry.

Free Association

A psychoanalytic technique in which a patient says whatever comes to mind without censorship or restraint, used to explore unconscious thoughts and feelings.

Psychoanalytic Methods

Techniques developed by Sigmund Freud and his followers to explore the unconscious mind's structure and its influence on human behavior.