Good Communication Skills Include Using

question 3

Multiple Choice

Good communication skills include using:

• A)correct terminology, using pleasant voice tones, and using only open-ended questions.
• B)pleasant voice tones, listening, and using questions to garner information.
• C)correct terminology, watching body language, and formulating a reply.
• D)none of the above.

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Definitions:

Negotiations

The process of discussing terms and conditions between two or more parties to reach a mutual agreement or resolve differences.

Permissive Issue

A permissive issue is a topic or subject matter in negotiations (such as labor negotiations) that can be discussed and possibly agreed upon but is not legally required to be part of the negotiation process.

Collective Bargaining

The process by which employers and the representatives of employees negotiate the terms and conditions of employment.

Indirect Compensation

Benefits provided to employees that are not part of their direct pay, such as health insurance, retirement plans, or child care allowances.