Which of the Following Statements Is NOT True

question 27

Multiple Choice

Which of the following statements is NOT true?

• A)One factor that can influence how a patient feels about the dental office is how he is treated on the phone.
• B)A patient's home situation may be a factor in his current acceptance of dental treatment.
• C)Previous dental experiences can have an influence on the patient's acceptance of dental treatment.
• D)Only patients who appear tense, suspicious, or resistant to suggested treatment have emotional needs that the staff should be aware of.

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Definitions:

Credit Customer

An individual or entity that purchases goods or services on credit, with an agreement to pay at a later date.

Discount Rate

The interest rate used to discount future cash flows to their present value, often used in the calculation of net present value.

Terms of Sale

Conditions agreed upon by the buyer and seller regarding the delivery, payment, and other aspects of a transaction for goods or services.

Credit Policy Effects

Refers to the outcomes or changes in business performance and financial health resulting from adjustments to a company's credit terms and conditions offered to customers.