Good Communication Skills Include Using

question 3

Multiple Choice

Good communication skills include using:

• A)correct terminology, using pleasant voice tones, and using only open-ended questions.
• B)pleasant voice tones, listening, and using questions to garner information.
• C)correct terminology, watching body language, and formulating a reply.
• D)none of the above.

Identify and analyze the emotional reactions of employees to organizational change.

Recognize strategies for managing resistance to organizational change.

Comprehend the importance of diagnosis in organizational development interventions.

Familiarize with various organization development intervention techniques focused on individuals, groups, and the entire organization.

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Definitions:

Interest Rate

The percentage of a sum of money charged for its use, indicating the cost of borrowing money or the return on invested funds.

Term

A specified period of time during which certain conditions or agreements apply, or the definition of a concept or expression in specific contexts.