Which of the Following Was Key to the Recovery of the Apo

question 13

Multiple Choice

Which of the following was key to the recovery of the Apo Island's reef fish population?

• A) The establishment of a small marine sanctuary
• B) A complete ban on all fishing
• C) Importation of fish from other islands
• D) Heavy government investment in alternative food sources
• E) None of these are correct.

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Definitions:

Service Quality Dimensions

Aspects used to evaluate the quality of service, including reliability, responsiveness, empathy, assurance, and tangibles.

Service Gap

The difference between customer expectations for service quality and the actual service delivered. This gap can influence customer satisfaction and business success.

Zone of Tolerance

refers to the range within which customers are willing to accept variations in service delivery and still be satisfied.

Service Quality

The measurement of how well a delivered service matches the customer's expectations.