One Element of a Successful Telemarketing Is to

question 61

Multiple Choice

One element of a successful telemarketing is to

• A) read the script verbatim
• B) focus on new customers
• C) establish rapport and gain attention quickly
• D) use long sentences
• E) treat all customers identically

---

Definitions:

Income Effect

How an individual's or an economic system's revenue shift affects the demand level for a particular good or service.

Substitution Effect

The economic principle that as the price of a good or service rises, consumers will replace it with cheaper alternatives, affecting the demand for goods.

Normal Good

A Normal Good is a type of good for which demand increases as the income of consumers increases and decreases when consumer income decreases, all else being equal.

Indifference Curve

A curve showing the different combinations of two products that yield the same satisfaction or utility to a consumer.