Alex Has Been Working as Technical Service Representative for Convergence

question 40

Multiple Choice

Alex has been working as technical service representative for Convergence Technologies,a software development firm for two years.His duties and responsibilities include providing technical assistance to end users and preparing reports on product problems encountered.During a performance review meeting with his manager,Alex mentions that he finds his job to be very monotonous.Alex's manager makes his job more challenging and interesting by asking him to conduct technical interviews of potential employees,as well as train and mentor new hires.In this example,Alex's manager uses which of the following strategies to motivate him?

• A) benchmarking
• B) centralization
• C) decentralization
• D) job enrichment
• E) cross-training

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Definitions:

Norms

A society’s stated and unstated rules for proper conduct.

Social Fabric

The intricate network of relationships, institutions, and cultural norms that bind a society or a community together.

Present Circumstances

The current situation or conditions in which an individual or group finds themselves.

Pessimistic Belief

A tendency to expect the worst possible outcome or to view situations from a negative perspective.