Which of the Following Statements Is TRUE of a Certification

question 5

Multiple Choice

Which of the following statements is TRUE of a certification election?

• A) Such elections are not bound by NLRB guidelines.
• B) It is usually carried out using a voice vote.
• C) It can be conducted only if at least 30 percent of the employees agree.
• D) It can be conducted only if the management gives approval.
• E) Employees sharing different working conditions are allowed to vote.

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Definitions:

Development Time

The duration it takes from the initial idea conception of a product or service until its launch in the market.

Financial Resources

The available resources in the form of cash, liquid securities, and credit lines that a business can use for expenditure.

Kano Model

A theory for product development and customer satisfaction, which categorizes customer preferences into must-be, performance, and delighter attributes.

Customer Needs

The requirements and desires of consumers that they seek to fulfill when purchasing goods or services.