Exhibit 12-3 a Credit Union Has a Small Branch in Which a Which

question 19

Essay

Exhibit 12-3
A Credit Union has a small branch in which a single customer service representative serves the needs of customers who arrive at an average rate of 24 per hour. The service representative can typically handle 30 customers per hour. Based on an analysis of historical data, it is reasonable to assume that customer interarrival times and service times are exponentially distributed. Assume that all arriving customers enter the branch, regardless of the number already waiting in line.
-Refer to Exhibit 12-3.What percentage of all customers have to spend at least some small amount of time waiting in line

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Definitions:

Cost Allocation Method

A technique used to assign indirect costs to products, services, or departments based on relevant cost drivers.

Overhead Per Drum

The allocation of indirect production costs to each drum produced, considering expenses not directly tied to production like rent and utilities.

Variable Factory Overhead

Costs in manufacturing that vary with the level of production output, including items like utilities and materials consumed in production.

Fixed Manufacturing Overhead

Refers to the stable costs associated with producing goods, such as factory rent and salaries, which do not change regardless of production levels.