A Grievance Brought by a Staff Nurse Against the Unit

question 4

Multiple Choice

A grievance brought by a staff nurse against the unit manager requires mediation.At the first mediation session,the staff nurse repeatedly calls the unit manager's actions unfair,and the unit manager continues to reiterate the reasons for the actions.What would be the best course of action at this time?

• A) Send the two disputants away to reach their own resolution.
• B) Involve another staff nurse in the discussion for clarity issues.
• C) Ask each party to examine their own motives and issues in the conflict.
• D) Continue to listen as the parties repeat their thoughts and feelings about the conflict.

---

Definitions:

Homo Economicus

An idealized concept in economic theory of humans as rational and narrowly self-interested actors who have the ability to make judgments toward their subjectively defined ends.

James Coleman

An American sociologist known for his work in education, public policy, and social theory, particularly the concept of social capital.

Constrained Freedoms

A condition where an individual's or group's liberties are limited by laws, social norms, or other forms of regulation.

Network Analysis

A methodological approach to study social structures through the use of networks and graph theory.