Jill Is the Head Nurse on a Unit in a Large

question 11

Multiple Choice

Jill is the head nurse on a unit in a large hospital.Two of the staff nurses are constantly arguing and blaming each other,and a resolution has not occurred in months.To solve the existing conflict,which is the most creative conflict resolution?

• A) Avoiding
• B) Competing
• C) Compromising
• D) Collaborating

---

Definitions:

Telecommunications Systems

Networks and technologies designed for the long-distance transmission of information, such as telephone, radio, and internet systems.

Legal Action

A process by which a court of law is involved in resolving disputes, enforcing laws, or protecting rights and properties.

Flak

Criticism or opposition, especially as a reaction to a public statement, policy, or action.

Philip Morris

An American multinational cigarette and tobacco manufacturing company, known for its Marlboro brand.