The Work Group on Nursing Unit 23 Is Marked by Apathy

question 5

Multiple Choice

The work group on Nursing Unit 23 is marked by apathy toward the ward's patients,high absenteeism,open conflict among team members,and high turnover of personnel,including managers.The underlying behavior in this situation may be characterized as:

• A) powerlessness.
• B) anger.
• C) apathy.
• D) oppression.

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Definitions:

Negotiation

The process by which two or more parties with different needs or goals discuss an issue in an attempt to reach a compromise or agreement.

Mediation

A form of alternative dispute resolution where a neutral third party helps the disputing parties find a mutually satisfactory solution.

Med-Arb

A combined process of mediation and arbitration where parties first attempt mediation, and if unresolved, the same or a different neutral party arbitrates the dispute.

Alternative Dispute Resolution

Alternative Dispute Resolution (ADR) encompasses methods outside the judicial system to resolve disputes, including arbitration and mediation.