As a New Manager in the ED,you Meet with Each

question 23

Multiple Choice

As a new manager in the ED,you meet with each of the staff to ask about their priorities and what they think is going well in the department or what is of concern to them.Almost all of the staff express frustration and distress at being treated rudely or disrespectfully by patients,staff from other departments,and physicians and complain that they feel that nurses in the ED are not valued.With the staff,you brainstorm to raise the profile of nurses.Which of the following strategies would be most effective?

• A) Requesting increased compensation
• B) Speaking positively about one's work
• C) Dressing and grooming in a clean and neat manner
• D) Using titles (e.g., Mr., Mrs., Ms.) and last names
• E) Submitting a written complaint to senior administration regarding rude behaviors
• F) Developing a code of conduct for the ED staff.

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Definitions:

Tariff

A tax imposed on imported goods, often used to protect domestic industries from foreign competition and to raise government revenue.

Tax Revenue

The income that is gained by governments through taxation, which is used to fund public expenses.

Import Quota

A government-imposed limit on the quantity of a specific good that can be imported into a country.

Honda Automobiles

A reference to the range of vehicles manufactured by the Honda Motor Company, a multinational automotive manufacturer.