When Confronted with the Controversy and the Apparent Poor Morale

question 5

Multiple Choice

When confronted with the controversy and the apparent poor morale of the evening staff,the unit manager decided the staff needed to take some time off.He scheduled holidays for the staff without consulting them.A couple of the staff nurses approached the manager and indicated that the problem was not scheduling,but rather the team leader and her patient assignments.What was the unit manager's first missed step in problem solving?

• A) Not using a problem-solving model
• B) Not considering a number of alternatives
• C) Poor evaluation of outcomes
• D) Incorrect problem identification

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Definitions:

Eccrine Sweat Gland

Glands in the skin that produce sweat, which helps to cool the body and eliminate waste products.

Sebaceous Gland

Small oil-producing glands in the skin that secrete sebum to lubricate and waterproof the skin and hair.

Hair Follicle

A dynamic organ found in mammalian skin, responsible for the production of hair through cycles of growth and rest.

Subcutaneous Tissue

The layer of tissue beneath the skin that contains fat and connective tissues.