The Staff Development Educator Developed Strategies to Help Nurse Managers

question 3

Multiple Choice

The staff development educator developed strategies to help nurse managers actively listen.Guidelines for active listening include which of the following?

• A) Speed up your internal processes so that you can process more data.
• B) Realize that the first words of the sender are the most important.
• C) Be prepared to make an effective judgment of the communication sender.
• D) Cultivate a desire to learn about the other person.

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Definitions:

Upward Communication

The process by which information or feedback travels from lower levels of a hierarchy to higher levels within an organization.

Supervisors

Individuals in an organization responsible for overseeing and managing the activities and performance of a team or department.

Employees

Individuals hired by an organization or company to perform specific duties.

Policy Makers

Individuals or groups responsible for creating and implementing laws, regulations, or guidelines within an organization or government.