The Nurse Manager Analyzes the Data from the Patient Satisfaction

question 7

Multiple Choice

The nurse manager analyzes the data from the patient satisfaction surveys.What can a nurse manager do to strengthen service recovery and improve consumer relationships?

• A) Post comparisons of patient satisfaction scores with those of other units monthly.
• B) Involve the staff in resolving consumer issues quickly and effectively.
• C) Ensure that staff members apologize to patients when they complain about services.
• D) Ask that patients with complaints about services place them in a written format.

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Definitions:

Peace

A state of tranquility or quietness of spirit and mind, free from conflict and war.

Pediatric Unit

A hospital department specializing in the care and treatment of children and adolescents.

Motor Vehicle Accidents

Incidents involving vehicles in motion in which injury or damage occurs.