Based on Data from the Patient Satisfaction Survey,the Nurse Manager

question 19

Multiple Choice

Based on data from the patient satisfaction survey,the nurse manager decides that a change should be made in communication with family members.What would be important for a nurse manager to consider when instituting a change to improve customer service?

• A) Assess the perceptions of the nursing staff regarding the specific service problem.
• B) Include community representatives on a planning committee to address the change.
• C) Involve physicians, other healthcare professionals, and ancillary staff.
• D) Review all patient complaints with the nursing staff.

Identify the founders and key contributions of Gestalt psychology to the study of perception.

Understand the principle of perceptual constancy, including depth and size constancy.

Recognize the role of visual cues and brain processing in motion perception and how it contributes to our understanding of movement.

Comprehend the law of Prägnanz and its importance in Gestalt psychology and perception.