Based on Data from the Patient Satisfaction Survey,the Nurse Manager

question 19

Multiple Choice

Based on data from the patient satisfaction survey,the nurse manager decides that a change should be made in communication with family members.What would be important for a nurse manager to consider when instituting a change to improve customer service?

• A) Assess the perceptions of the nursing staff regarding the specific service problem.
• B) Include community representatives on a planning committee to address the change.
• C) Involve physicians, other healthcare professionals, and ancillary staff.
• D) Review all patient complaints with the nursing staff.

---

Definitions:

Seller

An individual or entity that offers goods or services for sale.

Lessee

A person or entity who holds the lease of a property; a tenant.

Merchant

A person or company involved in the trade of goods, services, or commodities for profit.

Sale

The passing of title from a seller to a buyer for a price.