Examlex
Which of the following fatty acids is uniquely critical to fetal neurologic and eye development?
Service Quality Dimensions
Aspects used to evaluate the quality of service, including reliability, responsiveness, empathy, assurance, and tangibles.
Service Gap
The difference between customer expectations for service quality and the actual service delivered. This gap can influence customer satisfaction and business success.
Zone of Tolerance
refers to the range within which customers are willing to accept variations in service delivery and still be satisfied.
Service Quality
The measurement of how well a delivered service matches the customer's expectations.
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